Dr Mattress Store – 10-Year Warranty Policy

Effective Date: May 20, 2025
Applies To: All mattresses purchased from www.drmattressstore.ca
Product Covered: Mattress

Warranty Overview

Your new Dr Mattress is protected by a 10-year limited warranty covering defects in materials and workmanship under normal residential use.

If a manufacturing defect is confirmed within this period, we will provide a one-time free repair or replacement, including shipping and handling within Canada.

Note: If a replacement is issued during your 100-night trial, the trial will pause during shipping and resume once the replacement is delivered.

Your Responsibility as the Original Purchaser

This warranty applies only to the original purchaser located in Canada. You must provide proof of purchase to make a claim.

You may be asked to submit:

  • A photo of the mattress

  • The lot number from the mattress law tag

  • Your original sales receipt

What the Warranty Covers

     Covered:

  • Visible indentations greater than 1 inch (not caused by misuse)

  • Foam cracking or splitting under normal usage

  • Defects in the zipper assembly of the mattress cover

     Not Covered:

  • Normal wear and tear or gradual softening of foam

  • Stains, burns, moisture damage, or cuts

  • Discoloration from light exposure

  • Use on improper foundations (e.g., floor or slats without central support)

  • Comfort preferences (firmness, height, or aesthetics)

  • Mattresses marked “used” or purchased from unauthorized resellers

  • Modified or damaged products post-delivery

If only the cover is affected, Dr Mattress may repair or replace that component alone.

Replacement & Service Terms

  • Warranty-approved replacements include free pickup and delivery within Canadian provinces.

  • Territories are included only if the original order was shipped there.

  • Approval of claims is at Dr Mattress’s sole discretion.

  • A replacement does not reset the 10-year warranty period.

Limitation of Liability

This limited warranty replaces all other warranties or conditions, express or implied.

Dr Mattress is not liable for indirect, incidental, or consequential damages.
Our total liability is limited to the original purchase price of the mattress.

Note: Provincial laws may offer you additional rights that are not affected by this policy.

Warranty Support

For warranty claims or questions:

Need Help? Contact Us

If you have any questions about your warranty, delivery, or mattress care, our team is here to help.

 Visit our Contact Us page or email us directly at [email protected].