Dr Mattress Store – 100-Night Risk free Trial Policy

We want you to sleep with total confidence. That’s why we offer a risk-free 100-night trial on every Dr Mattress purchase made through drmattressstore.ca or an authorized Dr Mattress retail partner.

Who Is Eligible?

Each household is eligible for one (1) 100-night trial per mattress model. This means that only one trial per mattress type will be granted per household, even if multiple orders are placed. Orders using the same credit card, billing address, shipping address, email, or phone number will be treated as one household.

Trial eligibility is non-transferable and subject to verification by our team. If you’re unsure about your order’s eligibility, feel free to reach out to us at [email protected].

How the Trial Works

If you’re not completely satisfied within 100 nights of receiving your Dr Mattress, you can request a return. We’ll coordinate a free pickup in the Greater Toronto Area and process a full refund once the mattress is collected and inspected.

Please note: Once a return is made, you are no longer eligible for another trial on the same mattress model in the future.

Return Conditions

To be eligible for return, the mattress must:

  • Be in good condition (no stains, tears, or excessive wear)

  • Be returned from a valid address within our service area

  • Include proof of purchase

We do not accept returns for mattresses with environmental or customer-inflicted damage. Returned products must be suitable for donation.

Size Exchange Policy

Ordered the wrong size? We allow a one-time mattress size exchange during your 100-night trial. Once exchanged, the trial is considered complete for that mattress. To avoid issues, please confirm your bed’s dimensions before placing your order.

If the original mattress is not returned after an exchange, your payment method will be charged for the second mattress.

Return Process

  1. Contact us at [email protected] to initiate your return.

  2. Our pickup partner will contact you within 2–5 business days (urban areas) or up to 3 weeks (rural areas).

  3. You must be available to complete the pickup within 3 weeks of first contact.

  4. Once the mattress is collected and confirmed, we’ll issue a full refund to your original payment method within 5 business days.

If you financed your purchase through a third-party provider (e.g., Affirm or PayBright), refunds may take up to 15 business days to process.

Purchases from Third-Party Retailers

If you purchased your Dr Mattress through a third-party retailer, please refer to that store’s return policy. The Dr Mattress 100-night trial applies only to purchases made directly through our website or authorized partners.


📩 Questions or Need Help?

We’re happy to assist!
Reach out to our customer care team at
[email protected]

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