Terms & Conditions

Terms of Service for www.drmattressstore.ca

Introduction

Welcome to www.drmattressstore.ca. This website is owned and operated by Dr Mattress Store. By visiting our website and accessing the information, resources, services, products, and tools we provide, you agree to the following terms and conditions (the “User Agreement”), along with our Privacy Policy.

Effective Date: May 20, 2025

We may update this User Agreement at any time without notice. Continued use of the site signifies your acceptance of any changes.

Responsible Use and Conduct

By using our website and services, you agree to use our resources lawfully and respectfully. Specifically, you agree:

  • To provide accurate information when registering or placing an order.
  • To keep your login credentials confidential and secure.
  • Not to use automated means or unethical behavior to access our services.
  • Not to replicate, copy, or resell our services.

You are responsible for all consequences resulting from unauthorized use of our services.

User-Generated Content

You agree not to post content that is:

  • Illegal, abusive, defamatory, or offensive
  • Infringes third-party rights
  • Contains unauthorized ads
  • Impersonates others

We reserve the right to remove content at our discretion. By posting content, you grant Dr Mattress Store a royalty-free license to use it (excluding private account info).

SMS Terms and Conditions

SMS Terms & Conditions

  1. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

  1. Types of SMS Communications:

If you have consented to receive text messages from DR Mattress Store Ltd., you may receive messages related to the following :

  • Customers and Guests: Updates regarding your orders, deliveries, promotions, return status, and special offers.
  • Job Applicants: Information about your application status, onboarding instructions, interview scheduling, or other employment-related updates.
  1. Message Frequency:
    Message frequency may vary depending on the type of communication.
  1. Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

  1. Opt-In Method:

You may opt in to receive SMS messages from DR Mattress Store Ltd. in the following way

  • By submitting an online form
  1. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

  1.  Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at
[email protected],

  • Additional Options:
  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
  1. Standard Messaging Disclosures:
  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.

Privacy

Refer to our Privacy Policy for how we collect, use, and protect your information.

Orders

We aim for accuracy but do not guarantee all content is error-free. Prices and availability may change without notice. We reserve the right to cancel erroneous orders.

Limitation of Warranties

Our services are provided “as is” and “as available.” We do not guarantee:

  • That they meet your needs
  • They are free of errors or interruptions
  • That any advice creates warranties

Limitation of Liability

We are not liable for damages exceeding the amount paid for any product or service, arising from use of our website or services.

Copyrights/Trademarks

All website content is owned by Dr Mattress Store and protected under copyright law. Unauthorized use is prohibited.

Termination of Use

We may suspend or terminate access without notice if you violate this agreement or applicable laws.

Governing Law

This agreement is governed by the laws of Ontario, Canada. You agree to jurisdiction in Ontario courts.

Commitment to Privacy

Your privacy matters to us. This policy explains how we collect, use, and safeguard your data on drmattressstore.ca.

Information We Collect

  • Name, email, shipping address, payment info
  • Browsing data, device info, cookies

How We Use Your Information

  • To process and fulfill orders
  • To send order updates and promotions (with your consent)
  • To improve our services
  • To comply with legal obligations and prevent fraud

Cookies

We use cookies to:

  • Remember your preferences and cart items
  • Analyze traffic and site performance

You can manage cookies in your browser settings.

Third Parties

We do not sell your data. We only share it with trusted service providers (e.g. payment gateways, shipping partners) under strict confidentiality.

Data Retention

We retain your information only as long as necessary for business or legal purposes.

Your Rights

You may request access to, or deletion of, your personal data by contacting us.

Security

We use SSL encryption and secure infrastructure to protect your information.

Changes to This Policy

We may update this policy. The latest version will always be available on this page.

Contact Us

Email: [email protected]
Dr Mattress Store, Ontario, Canada