Frequently Asked Questions

Mattress Materials & Design+
What type of foam is used in Dr Mattress?+
We use premium, Canadian-made CertiPUR-US® certified foam, including gel-infused layers for cooling and pressure-relieving support foam for durability.
Is Dr Mattress made with memory foam or something else?+
Our mattresses use a hybrid approach: a layer of gel memory foam for contouring comfort, paired with high-resilience support foam for stability and spinal alignment.
Does your mattress contain fiberglass?+
No, Dr Mattress products do not contain fiberglass. We use safe, non-toxic materials that meet Canadian fire safety standards without harmful additives.
Are your materials safe and certified?+
Yes. All foams are CertiPUR-US® certified, meaning they’re made without ozone depleters, heavy metals, or harmful chemicals.
Is the cover removable or washable?+
The soft, breathable cover is spot-cleanable with mild detergent. It is not designed to be machine-washed or removed regularly.
Is your mattress hypoallergenic?+
Yes, our materials are hypoallergenic and resistant to dust mites, ideal for people with allergies or sensitive skin.
Does Dr Mattress work well for people who sleep hot?+
Definitely. Our gel-infused memory foam and breathable layers promote airflow and help regulate body temperature for a cooler night’s sleep.
Is your mattress vegan or organic?+
While not certified organic, Dr Mattress products are 100% vegan and cruelty-free. We use no animal-derived materials in any part of our production.
Can the mattress form dips or impressions over time?+
With proper use, your Dr Mattress will maintain its structure for years. Our 10-year warranty covers excessive sagging over 1 inch.
What firmness level does Dr Mattress offer?+
We offer a universally comfortable medium-firm feel, ideal for back, side, and combination sleepers.
Shipping, Setup & Returns +
Do you deliver a full mattress or is it compressed in a box?+
We do not compress our mattresses. You’ll receive a full-sized, ready-to-sleep mattress—no unboxing, no expansion wait, and no compromise on quality.
How quickly will I receive my Dr Mattress after placing an order?+
We typically deliver within 1–5 business days in the Greater Toronto Area. You’ll receive delivery confirmation and tracking updates.
Do you offer setup or white glove delivery service?+
Yes! We offer free in-home setup and mattress placement in the GTA, so you don’t have to lift a finger.
Can you remove my old mattress during delivery?+
Absolutely. Free old mattress removal is included with every delivery in the GTA.
Do you deliver to apartments and condos with tight elevators?+
Yes. Just let us know your building details during checkout—we’ll plan delivery accordingly.
Can I delay delivery for a future move-in date?+
Yes! You can schedule your delivery at a later date—just leave us a note at checkout or contact us after ordering.
What areas do you currently deliver to?+
We currently deliver throughout the Greater Toronto Area. More regions coming soon!
Do I need to be home during delivery?+
We recommend being home, but in some cases we can accommodate contactless delivery. Just reach out before your scheduled date.
Usage & Bed Compatibility +
Can I sleep on the mattress the same day it’s delivered?+
Yes! Our mattresses come ready-to-sleep—no expansion time, no setup delay. You can sleep on it immediately.
What kind of bed base should I use with Dr Mattress?+
Our mattresses work with platform beds, slatted frames, adjustable bases, and box springs—just make sure the surface is supportive.
Can I use the mattress on the floor?+
Yes, but it’s not recommended long-term as airflow is reduced. Use a raised, ventilated base for best hygiene and performance.
Do I need to rotate or flip the mattress?+
No flipping needed. You can rotate the mattress 180° every 6 months for even wear.
Is it okay to use an electric blanket or heating pad?+
Yes. Use on low to medium settings to preserve foam longevity. Avoid overheating or long-term high-heat exposure.
Sleep Trial & Warranty Support +
How does the 100-night trial work?+
Try the mattress risk-free for 100 nights. If you’re not satisfied, we’ll pick it up and give you a full refund—no hidden fees.
What’s covered under the 10-year warranty?+
We cover defects in materials and workmanship, including foam indentations greater than 1 inch. See our full warranty policy for details.
Still have questions?
Contact our support team at [email protected]