Privacy Policy

Last Updated: May 21, 2025

Dr Mattress (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.drmattressstore.ca, make a purchase, sign up for marketing, or interact with us in any other way.

By using our Site, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via third-party gateways)

  • Order and communication history

  • Preferences

Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Referring URLs and visited pages

2. When We Collect It

We collect your information when you:

  • Place an order

  • Register for an account

  • Sign up for emails, SMS, or promotions

  • Submit a warranty or return request

  • Contact us by any method

  • Browse the website (via cookies and analytics tools)

3. How We Use Your Information

Your data may be used to:

  • Process and deliver orders

  • Communicate order or service updates

  • Provide customer support

  • Send promotional messages (with your consent)

  • Improve our services and website performance

  • Conduct internal analytics

  • Prevent fraud and ensure site security

  • Fulfill legal obligations

You may unsubscribe from promotional emails at any time by following the link at the bottom of any message or contacting us at [email protected].

4. Consent to Receive Text Messages

By providing your phone number and opting in, you consent to receive SMS messages from Dr Mattress regarding orders, services, or inquiries. Message and data rates may apply. You can opt out anytime by replying “STOP.” Opting out may limit our ability to communicate with you about your service.

We do not rent, sell, or transfer your SMS consent or phone number to third parties for marketing.

5. Sharing Your Information

We may share your data with:

  • Service providers (e.g., payment processors, delivery services, analytics platforms)

  • Legal authorities when required by law

All third parties are obligated to protect your data and use it only for the services they perform on our behalf.

6. Data Protection Measures

We implement security measures such as:

  • SSL encryption

  • Secure servers and networks

  • Role-based access control

  • PCI-compliant payment partners

Despite best practices, no system is 100% secure.

7. Cookies & Tracking

Cookies are used to:

  • Keep items in your cart

  • Personalize user experience

  • Analyze website performance

  • Deliver targeted marketing

You can control cookies via your browser settings. Blocking cookies may impact some site functionality.

8. Data Retention

We retain your data as long as necessary to:

  • Complete your transactions

  • Provide customer service

  • Meet legal or regulatory requirements

9. International Data Storage

Data may be stored in Canada, the U.S., or other countries with proper safeguards in line with PIPEDA.

10. Your Rights

You may:

  • Request access or corrections to your data

  • Withdraw consent for marketing

  • Request deletion (subject to legal limitations)

To exercise these rights, email us at [email protected].

11. Third-Party Services & Links

We are not responsible for privacy practices on third-party websites linked from our Site. Please review their policies before submitting personal data.

12. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors. Contact us if you believe a child has submitted personal information.

13. Policy Updates

We may revise this Privacy Policy. Any updates will be posted on this page with the revised date. Continued use of the site means you accept those changes.

14. Contact Us

Dr Mattress Store
Email: [email protected]
Website: www.drmattressstore.ca