Mattress Return Policies Compared: Endy vs Dr Mattress vs Casper – Who Comes Out on Top?

Buying a mattress online should feel easy, but return policies can complicate things. No one wants to end up stuck with the wrong bed, and worse, a complicated return process. That’s why we’ve taken a closer look at how top Canadian mattress brands handle returns. If you’re weighing your options between Endy, Casper, and Dr Mattress Store, this side-by-side comparison between mattress return policies gives you the real story on what to expect if your purchase doesn’t work out.

Because let’s face it: even the most comfortable mattress can turn into a disappointment if it doesn’t fit your sleep needs. And since most people won’t know until they’ve slept on it for a few nights or weeks, return flexibility matters. Understanding how long you have to return a mattress, what condition it needs to be in, and how hassle-free the company makes the process can save you time, money, and frustration.

What Makes a Mattress Return Policy Great?

Before we dig into the differences, here’s what to watch for in any return policy. You’ll want to check the trial period. How many nights can you test the mattress at home? Look for information about how returns are picked up, whether there are hidden fees, and how refunds are issued. Ideally, the return process should be completely free, no questions asked, and easy to initiate.

Some brands may offer a 100-night trial, but not all trials are created equal. For instance, some may charge pickup fees or require the mattress to be in near-perfect condition. Others may limit returns to one per household or require proof of donation if you’re returning it yourself.

Endy’s Return Policy

Endy offers a 100-night trial. If you decide it’s not the right fit, you can initiate a return any time after 21 nights and before the trial ends. They’ll coordinate a free pickup, and you’ll get a full refund once the mattress is donated to a local charity or recycling partner.

However, there’s a catch: the return must be made from the original delivery address in Canada. Also, you’re allowed only one return per household, and the mattress has to be in good condition. So while Endy makes returns relatively smooth, there are conditions to keep in mind.

Casper’s Return Policy

Casper also offers a 100-night trial on mattresses. You can return your mattress at any point during the trial period and receive a full refund. Casper picks it up from your home for free and donates it to a local charity or recycling center.

Casper’s process is pretty straightforward, but like Endy, their trial only applies to select products. Foundations, accessories, and some bundles may be excluded from the return window. That’s something to double-check if you’re buying more than just a mattress.

Dr Mattress Store’s Return Policy

Dr Mattress Store offers a 100-night risk-free trial with the option to request a full refund within that period. You must wait at least 21 nights. Once you initiate, they coordinate free pickup and inspect the mattress for acceptable condition. If it’s undamaged and donation-worthy, you get a full refund. One trial per household per mattress model applies.

They also allow a one-time size exchange within that trial. If you order the wrong size, you can switch once, but the trial ends once the change is made.

No hidden fees. You’ll receive your refund within five business days, or up to 15 days if you used third-party financing (like Affirm or PayBright). All you need is proof of purchase and a delivery address within their service area.

So, Which One Wins?

If you want a straightforward refund, both Endy and Casper offer full returns within the 100-night window. But if you’re interested in actually finding the right mattress and getting a second shot if the first one isn’t perfect, Dr Mattress Store stands out with its comfort exchange model. You don’t have to restart your shopping journey; you just try a different feel.

When it comes to mattress return policies, what matters most is how confident you feel in your purchase. Whether that means a full refund or a second chance with a different mattress, knowing your options makes you a smarter shopper.

Ready to Shop Smart?

When shopping for your next mattress, don’t just compare feel and firmness. Take a close look at the mattress return policy. It could be the detail that makes or breaks your experience. And with mattress companies like Dr Mattress Store, you know you’ll have the flexibility to make your comfort the top priority.